#1 you can't blame ignorance where stupidity is due, a good service writer is worth his weight in gold.
#2 call around and find the name of your local area Ford Factory Service Representative and bend his ear real good, be polite but firm, demand action and a quick resolve, it helps to have all the names, titles and phone numbers of all the "players" at the dealership.
There can be so many issues with loose suspension components when a crappy tech attempts any repair especially if he's a neoandrathaul.
Seriously raise a red flag at the dealership with the service manager, store manager, dealership owner and keep kick the problem up to Ford Factory personnel.
You'll probably need a loaner car from them too while they correct all the issues.
Demand to see the before and after alignment spec sheet ... the louder you are the quicker the action, ohh I've got stories... Good Luck
#2 call around and find the name of your local area Ford Factory Service Representative and bend his ear real good, be polite but firm, demand action and a quick resolve, it helps to have all the names, titles and phone numbers of all the "players" at the dealership.
There can be so many issues with loose suspension components when a crappy tech attempts any repair especially if he's a neoandrathaul.
Seriously raise a red flag at the dealership with the service manager, store manager, dealership owner and keep kick the problem up to Ford Factory personnel.
You'll probably need a loaner car from them too while they correct all the issues.
Demand to see the before and after alignment spec sheet ... the louder you are the quicker the action, ohh I've got stories... Good Luck